Return Policy

If any product is defective or needs repairs during the warranty period, please contact the Customer Support Desk indicated on the page of 'How to get Service' of operation manual to make arrangements for repair or replacement. It is your responsibility to fill out and send the registration form immediately upon receipt of the product which you have purchased. Doing this will help you and the Marathon Juicer expedite any future problems that may arise. If the product is found to be damaged or defective to no fault of the customer, the product will be replaced. Any damages or defective products must be reported by the customer within 24 hours of receipt of the product.

If you decide to return any product to Marathon Juicer within the first 30 days period (from the date of original purchase), all refunds will be subject to a 15% restocking fee. No refund after 30 days. If any product has been used in any way, no return will be accepted. All products must be clean and in their original condition (factory fresh, original carton, original packing material, and free of store pricing) and must be shipped prepaid. All shipping charge are non-refundable.

Please make sure when returning any product back to Marathon Juicer, that all items are placed back in the original box as when you first opened it. If damage occurs because items were improperly repackaged, the customer will be held responsible. Customer pays return shipping charges on all services.

For all products that are being returned from outside of the United States, Marathon Juicer will not be responsible for taxes, duties or other charges that may occur when crossing over the border back into the United States. Unauthorized returns without a Return Authorization Number will be refused, or are subject to 25% restocking charge. All shipping charges are non-refundable.

Once an order has been shipped the customer may be responsible for a 15% restocking fee. All refunds will be processed within 25 days after receipt of returned products.